-
BLACKOUT TECHNOLOGIES TARGETS TELEMATICS-INTEGRATED MOBILE DEVICE BLOCKING TO COMBAT SMARTPHONE DISTRACTION - 2 days ago
-
OpenADR Alliance announces first OpenADR 3.0 certified products with EVoke Systems, E.ON Energy and Universal Devices - March 25, 2025
-
Growing fulfilment and contract packer appoints new Managing Director - March 25, 2025
-
When is it time to invest in a WMS? Understanding the key trigger points - March 25, 2025
-
eCapital helps Vantage Recruitment on its journey to financial success - March 24, 2025
-
Hugo Beck Celebrates 70 Years of Packaging Innovation with Open House Events - March 20, 2025
-
PROLOG FULFILMENT SUPPORTS LUNA DAILY’S COMMITMENT TO BETTER BODY CARE FOR ALL WOMEN - March 19, 2025
-
Motion Ventures launches largest-ever maritime tech fund at $100M to meet the industry’s new pace of adoption - March 18, 2025
-
ITD GLOBAL APPOINTS GROUP CHIEF REVENUE OFFICER - March 17, 2025
-
SURECAM TEAMS UP WITH ENTERPRISE FLEX-E-RENT FOR VEHICLE REPAIR & MAINTENANCE CONFERENCE - March 14, 2025
New research finds zero unplanned downtime is reaching a tipping point.
The costs, causes and repercussions of unplanned downtime are triggering investment in digital tools and field service management, according to a new Vanson Bourne global study, sponsored by ServiceMax, from GE Digital, the leading provider of field service management solutions
The study found:
● 82% of companies have experienced at least one unplanned downtime outage over the past three years (the average being two). These outages lasted an average of four hours.
● Based on Aberdeen’s calculations, downtime costs $260,000 an hour across all businesses – two episodes of downtime lasting four hours each equates to more than $2 million
● 70% of companies or more lack full awareness of when their equipment is due for maintenance, upgrade or replacement.
● 65% of respondents from the energy and utilities sector, and 62% from the medical sector, cited losing customers’ trust as a possible impact of suffering a high-profile incident or disaster.
The new study, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime,” surveyed 450 field service and IT decision makers in the UK, US, France and Germany across the manufacturing, medical, oil and gas, energy and utilities, telecoms, distribution, logistics and transport sectors, among others. The study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.
The study further reveals the extent to which businesses are investing in digital tools and field service management solutions:
● 8 in 10 companies recognize that digital tools can eliminate unplanned downtime, and zero unplanned downtime is now the number one or high priority for 72% of organizations surveyed.
● 60% of organizations confirm that digital transformation is a high or number one board level priority, and 56% report the same for innovation.
Forty-five percent of respondents say that a digital twin with predictive maintenance would help prevent major failures, and 54% are planning to invest in a digital twin by 2020. Likewise, field service management is expected to become a primary revenue driver within the next two years, on average.
“As the world has become more reliant on machines, we’ve seen a widening gap in asset efficiency awareness that’s historically gone largely unnoticed,” said Mark Homer, Vice President Global Customer Transformation for ServiceMax, from GE Digital. “This fractured insight is unnecessarily lengthening recovery time, but the research hints at a tipping point in recognition of the problem and planned investment to address it. In the same way field service management solutions moved from being reactive to proactive to preventative, we are seeing a similar shift in attitudes to unplanned downtime from recovery to protection to pre-emptive. Over time, zero tolerance and zero unplanned downtime will become the norm as companies develop and invest in their industrial digital strategies.”